Calm Birth and Baby

Privacy Policy

Calm Birth & Baby are committed to protecting and respecting your privacy. This document sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 

What information we collect about you
We collect information about you when you register for one of our courses, classes  or workshops. We also collect information when you voluntarily fill out customer surveys, provide feedback and participate in competitions. 

How we will use the information we collect
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website.

We may disclose your personal information to third parties involved with us in providing services to you including, but not limited to, our Instructors, booking engine  and  payment provider.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets. 

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or, in order to enforce or apply our Terms & Conditions, or to protect the right, property or safety of Calm Birth & Baby, our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Marketing

Communication Data includes any communication that you send to us, whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

Event Booking & Attendance Data

This includes data about the class or workshop booked and your personal and sensitive data collected as part of that booking process. We process this data to ensure completion of your event booking, the delivery of your service and the suitability of our service. Our lawful ground of processing is in order to facilitate the delivery of the services being booked and to ensure suitability of the service for the end user which in this case are to monitor the stage of pregnancy or motherhood, age of infant attending with parent and any physical or psychological health factors that may impact on the ability or suitability of classes and/or workshops for the end user. Explicit consent relating to this type of data is requested separately upon booking of any event. 

 

Sensitive Data

We do not collect any Sensitive Data about you (with the exception of event booking health questionnaires and participation review – defined below). Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences. In the case of event booking health questionnaires we need to collect the following sensitive data about you in order to fully assess your suitability for attendance at our classes and workshops and to ensure any adaptations required in the case of any health condition relating to Mother or Infant are met:

  • Estimated Due Date of Baby

  • Date of Birth of Baby

  • Medical/Psychological conditions relating to Mother

  • Medical conditions relating to Baby

Upon completion of classes and workshops provided by the Calm Birth & Baby we need to collect sensitive data about you in order to fully assess your experience of the services, to monitor the progress and outcomes from our services and to ensure your needs are being met as a client. In the case of event follow up questionnaires we need to collect the following sensitive data about you in order to fully assess your progress from attendance at our classes and workshops:

  • Date of Birth of Baby

  • Medical conditions relating to Mother and/or Baby

  • Physical and emotional experience of pregnancy, birth and parenting

  • Birth outcome details

  • Infant feeding choices

We require your explicit consent for processing sensitive data, so when you submit your details during the booking of an event, you will be asked to agree to the terms and conditions and processing of your sensitive data to confirm your booking. 

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

Access to your Information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. 

hello@calmbirthbaby.co.uk

Calm Birth and Baby, Cherries Cottage, Olchard, TQ12 3GX

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistic analysis purposes, and then the data is removed from the system.

 

Overall cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie will in no way give us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies if you prefer, however this may prevent you from taking full advantage of the website.

Other Websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our Privacy Policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 13th June 2020.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:  

hello@calmbirthbaby.co.uk

Calm Birth and Baby, Cherries Cottage, Olchard, TQ12 3GX

Exeter | Topsham | Devon

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